First house call: broken WiFi

Three sets of guests have come and gone at the Duck House. There has been plenty of glowing praise for the house and the peaceful and beautiful location. But, I usually try hard to get some suggestions after their stay so that I can make it better for the next guests. So far, I have forgotten a few things: no foil, no veggie peeler, ran out of TP (woops), confusion about how to check-out, missing trash can outside. These seem like relatively minor things that I can take note of and fix after they leave.

Today was the first urgent problem: the WiFi was broken. This was after their second night, and I got an email asking about extending the stay and noting the WiFi problem. I called her back quickly and rushed to the house with my laptop and a spare router. The router at the house was a really fancy Actiontec DSL modem and wireless router combo unit that I bought at a local garage sale a few weeks ago for $10. I showed up and none of the correct lights were on, so I rebooted it and it seemed to connect to the internet, but the “wireless” light was still off. So, I had to go into the configuration and turn it on and rename the network from the default. This was puzzling, since I had already set up the wireless and the previous guest used it extensively. I’m not sure why it was off, but hopefully that won’t happen again.

Very exciting post, for sure. It just seems important to note the first house call.